Delivery and Installation Policy 

At Italian Appliances Company, we strive to provide professional delivery and installation services that ensure customer convenience and ease of receiving their products. Below are the details of our delivery and installation policies: 

 

Delivery  

  1. Service Areas: 
    • Delivery is made to the address specified during the purchase process, provided it falls within the approved service areas. 
    • The employee is responsible for determining whether the customer’s area is covered by the service.
  2. Additional Fees for Some Areas: 
    • An additional shipping fee is applied to areas that are more than 100 km away from major cities.
  3. Address Responsibility: 
    • The customer is responsible in case of entering an incorrect address, which may lead to incorrect delivery or delays. 
    • A re-delivery fee of 150 SAR per direction will be applied.
  4. Phone Coordination: 
    • To ensure successful delivery, the customer must provide valid contact numbers. 
    • The customer is responsible if they do not respond to calls made for delivery coordination.
  5. Receiving Conditions: 
    • Delivery is limited to floors up to the third level. 
    • Devices must be received within two weeks from the invoice date, unless a prior receiving date is agreed upon with the employee during the purchase. 

      Installation 

      1. Device Installation: 
      • The company is responsible for installing the devices only. 
      • The customer must prepare the site in advance, including providing the necessary plumbing, electrical, and ventilation connections as per the operating manual. 
      1. Installation of Built-in Appliance Doors: 
      • The installation of wooden doors for built-in refrigerators, washing machines, and dishwashers is performed by the kitchen company and is outside our responsibility. 

       

      Receiving and Storage Conditions 

      1. Signature Upon Receiving: 
      • The customer or their representative must sign the invoice form upon receiving the devices. 
      • The signature serves as confirmation that the devices were received in full, free of defects, and match the invoice details.
      1. Storage Fees: 
      • If the products are not received within 30 days from the invoice date, the company reserves the right to impose a storage fee of 5% of the device value per month.
      1. Invoice Cancellation After Storage: 
      • If the invoice is canceled after 30 days of storage, the storage fees become mandatory.
      1. Handling of Unreceived Invoices: 
      • The customer has the right to claim the same invoice items for more than 30 days. 
      • The company reserves the right to change items based on availability, considering price differences and deducting storage penalties. 

       

      We always strive to ensure a smooth and convenient shopping experience for our customers. Feel free to contact us for inquiries or coordination regarding delivery and installation.